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Arcade Drivers School
Arcade Drivers School has been educating Wisconsin drivers since 1950 and serves all locations in Milwaukee and Waukesha counties. Teen classes start every 3 weeks. Easy and affordable payment plans available!
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D
Disheartened Parent
1 year ago
My child only needed extra practice driving lessons for driver's test. March 2023 she had two awesome driving lessons with Donna at the Arcade Driving School. So, I purchased 5 for $295. My daughter used one, then she was sexually assaulted and was not able to go to school nor function for months. Donna was understanding and cancelled all future lessons - and said for us to let her know if and when Summyr could take a lesson again. My child did not attend more than 8 days of school in two months. I lost so much work. I left messages with Christy(mgr) letting her know the situation and asking for a refund for unused lessons knowing we were not likely to ever use them given our circumstances. Christy did not return my calls. After failing the test two times, my child passed. It's August now, I have not heard back from Christy. I called her today to check on a refund. Christy said she had a daughter that was sexually assaulted, too, and she will NOT make any exceptions, will NOT refund me for any of the lessons and will take my money of $180 in unused driving lesson credits, PLUS charge me for the missed lesson. I filed a complaint with the BBB. I accept paying for short-notice cancelled lesson and think it is fair and good business to refund me $180. The driving instructor Donna is excellent. I am so saddened and disappointed to find the Driving School employee/mgr Christy cares more about the money than the person. I found her very uncaring during our conversation.
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