I feel the upmost importance to write this review to let everyone know how heartless and unprofessional this company is. They have a simple rule that their contract you sign at the beginning for classroom and driving sessions are to be completed within 1 year. After classroom course is completed, your child needs to obtain a permit. Due to the pandemic, DPS had appointments backed up 6 to 8 months out. Once we obtained permit, the company had a voice mail that you could leave a message and let you know you can text the same number. I left message on answering machine as well as text message to set up driving lessons. No response was received. Then I try following up via phone. Now there is no voice mail and only rings. I work 12 hour shifts and calling is the only way I can try to contact due to hours worked. This occurs for 2 to 3 months. At this point, I think the company is out of business. I finally get a chance to go to company during business hours. They are open. I proceed to explain and plead with them to get my son to be able to start his final driving sessions. The management team states the contract date has expired and there is nothing they can do. There could have been a simple exception made to allow the driving sessions to be completed due to the provided circumstances. They do no not care. Poor customer service. Heartless. Now since my complaint they have magically turned back on their voice mail to where customers can leave a message. As for me, the money if lost and we are advised to go somewhere else. Please note : This is a horrible company and are out for only the $$$. Also note there is a older gentleman that puts on classroom sessions that openly made fun of a student with a speech impediment during class. Now even though that party has not come out in open to complain, I feel this is necessary to be let known. DO NOT USE THIS COMPANY!!!!