Bad experience for my young driver. Her teacher, “Ms. Cooper” lacked people skills and the overall ability to maintain a healthy teaching environment within the vehicle during the 1 hour lesson and then the driving test following the lesson. Comments like, “Oh God” being muttered under her breath while my new driver was performing. Worked one hour on “hand over hand” turns….all the while knowing there were many skills that were lacking. Older teacher that lacked enjoyment and enthusiasm for young drivers…unapproachable, condescending, unsupportive, and “angry” according to my daughter. More importantly as a safety concern, our family can not believe they passed our daughter. She is not ready to drive. There are many areas she needs improvement on. To allow someone with her skills to pass a driving test is reckless. We don’t believe a reputable driving school would pass our daughter and feel this is a valid concern how she was allowed to pass when all they worked on was hand over hand turning skills and drove primarily in a neighborhood. Business owner was given the opportunity to hear feedback. Argumentative, defensive, deflecting, and continuously asked, “What do you want me to do about it…?” Passive aggressive, unwilling to genuinely acknowledge the concern, did however go through the motions of trying to say the right thing but coming up short with each attempt. Conversation ended thankfully after 18 minutes of hearing excuse after excuse and realizing it was pointless to bring a customer concern to this business manager who had little knowledge on how to handle a complaint to the satisfaction of the customer. It is a learned skill and this manager has yet to learn how to properly address a customer concern. If you want a quality driving education and have concerns about ensuring your new driver is critiqued on the side of safety, stay away from this place. Waste of time. We will be re-enrolling our driver at a reputable place (there are many) that identifies the deficiencies in the spirit of safety and actually can teach in a motivating and supportive manner.

I paid 275, went and didn’t have all paperwork. Took daughter to dmv and asked for refund. They emailed and said they don’t refund but would refund $50 of the $275. I guess I should be grateful for something but don’t agree with their refund policy. Would not recommend.