Brookside shouldn’t even deserve to be a driving school in Massachusetts. I’ve had a fair share of negatives. My first driving instructor talked and sounded like he was yelling a lot or raised voice which freaks me out and I get nervous. Plus the car reaks of cigarettes! Like come on! He made me feel uncomfortable so after a month or two with him I got a new driving instructor. I liked him because he was nice and all and his techniques helped me but when my driving test came around I failed because I did my three point turn even though I was really good at it! Plus it was $90 to have someone go with me to my driving test! It shouldn’t be that expensive! And now my second driving test is coming in half a week and nobody called me back from Brookside. I’m panicking because I’m trying to figure out a schedule and I think I should reschedule because if they don’t answer by the beginning of next week then I’m gonna have to! They even have a disconnected number on Google for their building. It’s sketchy and unprofessional! Read Less

Brookside is quite possibly the worst service-based company I, and many of my friends who choose Brookside, have ever had the displeasure of dealing with. In fact, Brookside is so incredibly awful, that this is the first review I have ever written in my life, as a seventeen-year-old. So how did I get to this point? Well, my negative experiences began right from the get-go: signing up for my driving lessons. Despite calling Brookside during their hours every day, it took more than two weeks to even speak with a representative. This trouble was not unique to me, as literally every other friend I have experienced this same issue, with one being ghosted for over three months! Brookside's treatment of this individual was so foul that he had to transfer to another driving company, and still has not even started his driving lessons six months away from turning eighteen. His transfer was not even an easy process, as they took one month to even transfer his information, proving he passed the drivers-ed exam. Jumping back to my own experiences, my driving teacher can be perfectly described with one word: lousy. He would repeatedly arrive at my home anywhere from an hour to two hours early, often interrupting my online school, in order to end his shift early, and would always end the driving lessons short. As if that sounds bad enough, the lessons themselves were worse. During each lesson he would refuse to answer my questions, often claiming, "you should already know this", would yell at me for every mistake I made, and would not give me the opportunity to attempt things I messed up again. Even after the lessons, this nightmare still did not end, as I was told that I would be signed up for a driving exam by Brookside, only for it to never occur. When we tried to reach out to Brookside to discuss this, they played their signature card: ghosting. So, at this point, I recommend anyone wanting their kids to receive a remotely decent driving experience to stay as far away from Brookside as possible. Read Less